Zero tolerance for drugs and alcohol

Cari has a zero-tolerance policy for drug and alcohol use by drivers. A driver may not use drugs or alcohol while they are logged in to Cari, and may not give a ride while under the influence of either. This applies to every driver on the platform, on every trip.

When someone reports a driver for drug or alcohol use, we suspend that driver straight away. They stay suspended while we investigate, and they drive again only if the investigation clears them.

How to report a driver

• In the Cari app
  Open the trip and tap “Report a problem”, then “Drugs or alcohol”. During a ride, tap Safety first.
• Email Cari
  support@ridecari.com
• California Public Utilities Commission, Consumer Intake Unit
  1-800-894-9444
• CPUC Consumer Intake Unit email
  CIU_intake@cpuc.ca.gov

Published under CPUC General Order 157-E §11.04. Policy version 2026-10.